Introduction
Guestfolio is designed to allow the unique branding and features of each property to be celebrated. At the same time data can be shared amongst properties for guest profiles, newsletters, surveys etc. You get one central place to monitor your brand and your guest experiences.
FAQ of Hotel Chains and Owners
Here are 6 things that address questions from Hotel owners and management companies.
- What does it do that I don't already have?: Guestfolio is a guest CRM, newsletter system, survey system, concierge itinerary system and with Hotel Tracker it is a social media aggregator — ALL IN ONE. How many companies are you working with and paying right now for the same applications?
- Can I monitor survey responses?: Surveys are sent to your guests three days after their stay with you. Responses are emailed to your unique hotels daily and are stored in an online administration area for tracking and reporting. View results by guest types, stay dates, regions etc.
- What happens with my data?: All guest data belongs to you. Guestfolio stores your guest information on your behalf for the emailing and e-Concierge system. We sign an indemnity agreement with you and provide detailed information on how we store and use guest data.
- Who are you servicing?: Guestfolio services hotel across Canada and United States. We service brands such as Four Seasons Hotels, Lakeview Hotels, Best Western and Sutton Place Hotel Group.
- How does it connect?: Our technical team connects with your hotel PMS. We have extensive experience working with the following brands.
Detailed Benefits of Guestfolio CRM
One consistent brand for all your communications
Guestfolio sends your email confirmations, follow ups, surveys and even your newsletters so you can create one template and ensure that your messaging and branding is consistent in everything you do.
Share guest data across hotels
Guestfolio can share guest data amongst hotels so that if a guest stayed with one of your properties last year the hotel they are arriving at today is notified and can even see what items that guest requested during that past stay.
Compare survey results using the same standards across all your properties
Having one survey solution will allow you to accurately compare results and feedback across all your properties. Be alerted if one of your hotels received a negative survey result the same day.
Offer engaging content for each hotel allowing you to increase REVPAR through amenity offerings
Your web site shouldn't be full of 'add this' buttons or it will turn off the consumer before they can become a guest. The Guestfolio e-concierge allows you to display and offer your guests everything from airport transfers to dining or spa reservations within your properties.
One simple system that you can check on remotely from anywhere in the world
Guestfolio is a software solution that works across the internet. You can check in from anywhere in the world and instantly monitor the status of your email deliveries, offers and survey results.
Consolidate or segment your unique property guest data into newsletters
Guestfolio allows you to easily create lists of guests based on dates traveled, booking types, region etc. Use these lists, or merge these lists amongst properties and send out your unique hotel offers.
Inform your guests of other properties within your company. Invite them to stay at another location.
Within Guestfolio e-Concierge you can display your other properties and even provide a unique booking opportunity for them to stay in the future. This offer and information is not available to the general public and is seen as an exclusive offering to that guest for booking with you.
Added Bonus: Hotel Tracker.
We have a partnership with Hotel Tracker, a social media brand and guest feedback tracker that seeks out comments, videos, photos and ratings about your hotel across the internet. We are offering this tool free of charge for one year for a limited time offer.
Newsletter Sign-Up
Actual Demonstration
From Our Blog
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