• For Operations Departments


  • How your operations & concierge team can benefit

  • You Are Here: Home » Operations Benefits

Are you front line concierge?

Wouldn't it be nice if you didn't have to batch up your confirmation emails each day, or if you could provide more information than what is currently in those emails? Wouldn't it be nice if your guests could explore all the amenities and opportunities with your hotel without you spending more on telephone bills and labour?

FAQ of Front Desk and Concierge Staff

Here are 7 things that address questions from Front Desk & Concierge staff.

  1. Can I customize it?: Yes, you can customize the colours, branding and article content within Guestfolio. Your emails and newsletters will look exactly the way you wish.
  2. What happens with my data?: All guest data belongs to you. Guestfolio stores your guest information on your behalf for the emailing and e-Concierge system. We sign an indemnity agreement with you and provide detailed information on how we store and use guest data.
  3. Is it extra work for me?: Guestfolio runs automatically after the initial setup. Emails will be sent, content will be maintained and survey reports will be sent to your email inbox. Everything is also logged to your administration area.
  4. How easy is it for my guests?: Guests receive an email confirmation with a special link to their customized Guestfolio e-Concierge. They click and enter the site immediately. Guests can browse your hotel and city offerings and can make requests just by clicking a button.
  5. What happens with the requests?: All requests are sent directly to your hotel concierge or front desk email account. You handle the request as you always have. Requests are kept within Guestfolio so that nothing is ever lost or forgotten.
  6. Who receives it? You dictate which guests or guest types receive Guestfolio.
  7. How does it connect?: Our technical team connects with your hotel PMS. We have extensive experience working with the following brands.


Detailed Benefits of Guestfolio CRM

 

Allow your guests to understand the amenities and offerings of your hotel without costly phone calls

The Guestfolio e-Concierge allows you to inform your guests of the amenities and attractions available within your hotel. Highlight your restaurant(s), spa and room upgrades that are available. All items can be added to the guest’s itinerary (multi-page only) and your hotel is notified.

Build partnerships with key vendors and highlight their information within the e-concierge

Generate revenues by spotlighting local restaurants, transportation companies or activity providers. Work with your national partners to celebrate your relationships with points systems, credit card companies etc.

Receive and monitor guest requests and immediately see patterns

All guest requests are sent directly to your front desk or concierge email. You deal with those requests as you normally do. All requests are logged to the administration area for you to view and track patterns.

Reduce the discovery time with each guest by allowing them to drill down to the exact level of information they require.

Guestfolio e-Concierge (multi-page) allows your guests to view every option available to them in the local area from exact event dates to tour times and prices for nearby attractions. With a single click you are notified of the request.

Understand your guests interests, history and demographic even before they arrive at the front door.

The 'Today's Guests' report is invaluable to your front desk team. It displays who is arriving today, where they are coming from, what items they browsed or requested and whether they stayed with you in the past or not.

Receive valuable survey data from your guests on your service, offerings, etc

Guestfolio sends out your pre-formatted survey to guests automatically three days after their stay with you. You don't have to export your guest list and email it to a third party web service - everything is handled and tracked within your Guestfolio.