For Hotel Groups
Guestfolio provides a centralized dashboard to manage guest communications and monitor performance throughout your brand.
Our solutions highlight the unique features of individual properties while leveraging the efficiencies of shared data, templates and surveys amongst all properties within your group.
Guestfolio Advantages
Consistent branding on all communications
Create standard templates to ensure messaging and branding is consistent in all communications, from confirmations to guest surveys to eNewsletters.
Share data among hotels
With Guestfolio you can share guest data among properties in your group and alert staff to guests who frequent sister properties and any special requests they’ve made.
Standard survey formats across properties
With all properties in your group using the same survey solution you can easily compare feedback and performance, identify strengths and weaknesses at the brand and property levels, and recognize top-performing properties.
Increase guest spend through amenity offerings
With Guestfolio’s eConcierge you can target guests of specific properties within your group or segments of guests across all properties with customized offers such as dining incentives, special suite rates, and discounts on spa services.
Consolidate or segment property data
Guestfolio allows you to easily create lists of guests based on variables like dates traveled, booking source, rate type and geographic origin. Use these lists to promote individual properties, your brand, or all properties within your brand.
Access the dashboard from anywhere in the world
No matter where you are, if you have an internet connection you can access the Guestfolio dashboard to monitor email campaigns, guest arrivals, survey results and more.
Cross-promote properties and brands
Within the eConcierge and eNewsletter campaigns you can promote other properties within your group with exclusive offers and booking incentives.
Frequently asked questions from hotel groups and owners
1. What does Guestfolio offer that I don’t already have? Guestfolio offers a comprehensive package of guest communications tools, from confirmations to electronic surveys to eNewsletters, in addition to our one-of-a-kind eConcierge platform. With Guestfolio you can create and distribute special offers and eNewsletters, track campaign activity, and analyze guest preferences, demographics and feedback—all from one centralized, easy-to-use dashboard.
2. How do I monitor survey responses? Surveys results are emailed daily to designated management staff and recorded on your dashboard for tracking and reporting. You can sort results by region, booking code, stay dates, and more.
3. What happens to the data? All guest data belongs to you. Guestfolio stores it on your behalf on a secured server and makes it available to you via the dashboard. As part of our agreement we provide detailed information on how we store and use guest data.
4. Who are your clients? Guestfolio services a range of hotels across North America and beyond, from independent boutiques to large hotel groups. Our clients include Four Seasons Hotels & Resorts, Lakeview Hotels, Best Western, the Magnolia Hotel & Spa, the Georgian Court and Sutton Place Hotels.
5. How does it connect? Our technical team sets up an interface that connects directly to your property management system. We have extensive experience with the following PMS companies:
