For Operational Staff
Engage guests even before they arrive. Enhance their experience while on property. Use post-stay feedback to constantly improve.
Guestfolio streamlines operations to increase efficiency and consistency, equipping front desk and concierge staff with the knowledge and tools required to provide outstanding service.
Guestfolio Advantages
Help guests plan their stay
Guestfolio confirmations and pre-arrival messages provide a link to the guest’s personalized eConcierge platform, allowing them to explore your hotel and the local area in advance of their stay. Support your partners and the local community by spotlighting local restaurants, transportation companies, activities and events.
Increase the guest spend
Use the eConcierge platform to promote your food and beverage offerings, spa and retail outlets, welcome amenities and room upgrades. All guest requests are forwarded to the front desk, concierge and other designated recipients for action. Requests are added to the guest’s itinerary and logged in the dashboard area for reference.
Increase efficiency and save costs
Guestfolio’s automated confirmations and eConcierge platform save time, increase efficiency and reduce human error. Guests can explore the hotel and destination on their own and make automated requests without tying up staff with long-distance calls.
Send customized messages
Make groups, package guests, repeat guests and other segments feel extra special with personalized greetings, welcome back amenities and exclusive offers.
Know your guests even before they arrive
Guestfolio’s Today’s Guests report informs front desk staff where incoming guests are from, how many times they’ve stayed, and which items they’ve browsed and requested on the eConcierge platform. Log in to the Guestfolio dashboard anytime to see which items guests are browsing and the most popular pages.
Receive valuable survey data
Guestfolio sends a pre-formatted survey to guests three days after departure. Customizable questions ensure feedback is always insightful, and the sleek design increases completion rates. No need to export guest data to a third-party survey company—everything is managed within the Guestfolio dashboard.
“As an independent hotel we now have tools and data at our fingertips that used to be the exclusive privilege of chain hotels.”—Bill Lewis, General Manager, Magnolia Hotel & Spa
Frequently Asked Questions from Operations Staff
1. How easy is it for staff? After initial setup, Guestfolio runs automatically. Guestfolio sends confirmations, maintains the content and email guests requests to designated employees. All details are logged on the dashboard and added to the guest’s itinerary.
2. How easy is it for guests? After making a reservation, guests receive an email confirmation with a link to their personalized eConcierge platform, where they can explore your hotel and local area and make special requests at their leisure.
3. What happens to the requests? All requests are sent directly to your concierge, front desk or other designated employees. They are also recorded on the Guestfolio dashboard to ensure nothing is lost or forgotten.
4. Who receives the messages? It’s up to you. Simply specify which guests and groups receive which communications and Guestfolio does the rest.
5. Can I customize confirmations? Yes. You can customize the colours, branding and content to make confirmations look and read exactly how you like, all within the Guestfolio dashboard.
6. What happens to the data? All guest data belongs to you. Guestfolio stores the information on your behalf on a secured server. As part of our agreement we provide detailed information on how we store and use guest data.
7. How does it connect? Our technical team sets up an interface that connects directly to your property management system. We have extensive experience with the following brands:
