Hotel Solutions Overview

To maximize revenue opportunities and achieve the highest possible level of guest satisfaction, hotels must engage guests from the moment they book a room through key touchpoints before, during and after their stay.

With Guestfolio there’s no more lapse in communication between reservation and arrival, and no need to fragment functions among multiple suppliers or export guest data to a third-party site. Guestfolio provides a seamless suite of automated guest communication tools, all managed from an easy-to-use dashboard and interfaced with your property management system.

Guestfolio Advantages

• An integrated suite of guest engagement tools directly connected to your property management system;
• Customized confirmations and pre-stay reminders with targeted offers to upgrade rooms, services and amenities;
• Personalized eConcierge platform to allow guests to explore your hotel and destination and make special arrangements in advance of arrival;
• Easy-to-complete surveys with customizable questions and daily alerts, providing a wealth of data for enhancing the guest experience;
• Automated post-stay offers and eNewsletters to save time and generate repeat business;
• Centralized dashboard for tracking guest engagement, analyzing survey results and managing promotional campaigns;
• Easy-to-use templates for consistent branding and seamless communications.

“What I like most about Guestfolio is that it is all so seamless – the customer confirmation, the reminder, the post-stay thank you email, the stats.”—Christopher Ashby, Director of Sales and Marketing, The Sutton Place Hotel Toronto