WHISTLER FIRM GOES NATIONAL
Guestfolio provides 2010 Games visitors cutting-edge hotel customer service
January 25, 2010 Whistler, BC – International Olympic visitors to Whistler and Vancouver this February will be better served thanks to an innovative concierge support service for hotels provided by Whistler-based Guestfolio.
Duane Hepditch, founder of Guestfolio in 2008, recognized the need for customized information and assistance for hotel guests. Just two years later, the company services 35 per cent of all hotel beds in Whistler, including the 450-room Four Seasons Resort, the boutique 49-room Sundial hotel, and the brand new Aava Whistler Hotel. Hepditch has taken the company across Canada, with 36 clients including Vancouver’s Listel Hotel and the five-star Sutton Place Hotel.
Guestfolio and its partner properties are committed to providing exceptional guest benefits, not just during the guests’ stay, but in the pre and post-visit stage. The company provides a communication system to deliver targeted information to hotel guests. This enhances concierge systems already in place or provides information and help when concierges are not available.
“Guestfolio sets the stage for five-star support before a guest even shows up at the front desk,” says Hepditch. It provides information specific to a guest’s term of stay, so, for example, Olympic visitors can access a customised planner updated with news of pertinent highway closures, permit needs, and free Olympic events. They will also find insider tips (best places to eat, drink) and additional information if they are travelling with children.
Games guests staying in one of Guestfolio’s partner properties in Whistler or Vancouver are certain to benefit from the tool.
“Guest support is a key component of the Whistler experience, and what we learn here can help properties around the world,” says Hepditch, board member of the Whistler Chamber of Commerce. “The success of the hospitality and hotel industry, regardless of location, is built on a promise that guests are taken care of. Guestfolio software helps properties make good on that promise. And because we follow through, they fall in love with you.”
A little holiday romance is, after all, what everyone hopes for.
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Guestfolio provides concierge services to Whistler and Vancouver hotels including the Four Seasons Resort Whistler, Aava Whistler Hotel, Sundial Hotel, Carleton Lodge, Summit Lodge, Best Western Listel, Whistler Village Inn and Suites, Tantalus Lodge, Listel Hotel Vancouver, Georgian Court Vancouver and Sutton Place Hotel. Guestfolio is Whistler-based company that offers innovative customer management software for hotel and property managers around the world. For more information contact Duane Hepditch, 604 932 2510, or visit www.guestfolio.com
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