Guestfolio provides 2010 Games visitors cutting-edge
hotel customer service
2010 Games visitors enjoy cutting-edge in hotel customer service at Guestfolio partner properties
February 1, 2010 Whistler, BC – With the average overnight room rate during the Olympics going at $700 in Whistler and $500 in Vancouver, guests’ customer service expectations are deservedly high.
Whistler accommodation providers welcome 2.1 million visitors annually, so they know the challenge of meeting and falling short of customers’ service expectations. For years, the resort has struggled with the unmanned concierge desk – a service vacuum that perplexed tired international travelers arriving to check in to strata-titled hotel properties that have no front desk.
Into that service-vacuum stepped Whistler software company Guestfolio Communications Inc in 2008 with its unique customer relationship management tool.
Two years later, Guestfolio services 35% of all hotel beds in Whistler, including the 450-room Four Seasons Resort, the boutique 49-room Sundial hotel, and the brand new Aava Whistler Hotel.
The company’s 36 clients across Canada include sold-out Olympic accommodation providers Vancouver’s Listel Hotel and the five-star rated Sutton Place Hotel. Ranging in star-rating and size, Guestfolio’s partner properties share a common commitment to providing exceptional guest service, not just during the guests’ stay, but in the pre- and post- visit.
Says company President Duane Hepditch, “Guestfolio sets the stage for gold-level service before a guest even shows up at the front desk. There are no other software solutions in the marketplace that offer the combined tools we provide. In the current climate, hotels have to do more with less and while that often translates into better room-rates for travellers, it can also mean fewer staff and resources to meet bookings and service level expectations.”
Games guests staying in one of Guestfolio’s partner properties in Whistler or Vancouver are certain to benefit from the tool. Guestfolio provides information specific to a guest’s term of stay, so Games-time visitors can access a customised planner that is updated with news of pertinent highway closures, permitting needs, and free Olympic events. They are also provided additional information if they are travelling with children, insider tips, and feedback surveys post-stay.
Says Hepditch, who serves on the board of the Whistler Chamber of Commerce, “Guest service is a key component of the Whistler experience, and the learnings that have been developed here can help properties around the world. The success of the hospitality and hotel industry, regardless of location, is built on a promise that guests are taken care of. Guestfolio software helps properties make good on that promise. And because we follow through, they fall in love with you.”
A little holiday romance is, after all, what everyone hopes for.
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Guestfolio is servicing Whistler and Vancouver hotels including the Four Seasons Resort Whistler, Aava Whistler Hotel, Sundial Hotel, Carleton Lodge, Summit Lodge, Best Western Listel, Whistler Village Inn and Suites, Tantalus Lodge, Listel Hotel Vancouver, Georgian Court Vancouver and Sutton Place Hotel. Guestfolio is Whistler-based company that offers innovative customer management software for hotel and property managers around the world. For more information contact Duane Hepditch, 604 932 2510, or visit www.guestfolio.com
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