Post Stay Thank You email

Purpose

To thank guests for staying at your hotel and to encourage them to fill out a guest survey.

Schedule

Sent automatically three days after departure or at a time specified by you. We find three days to be optimum.

Who receives it

All guests who provided an email address. You may deactivate this email if you work with another survey company or direct guests to your corporate survey.

Tracking

The Guestfolio dashboard will tell you how many guests opened the message, how many clicked through to the survey, and how many completed the survey, in addition to reporting survey results.

Special features

Guestfolio can set up a trigger message inviting the guest to post a review on TripAdvisor if the survey is positive.

Insider tips

Survey completion rates are higher when the message contains the first question to entice guests to click through to the survey.