Confirmation Email

Purpose

To confirm booking details like rate, length of stay, number of guests and cancellation policy and to provide a link to the guest’s personalized eConcierge platform for exploring the hotel and local area.

Shortcut icons can be added to emails that assist the guest in finding what they need quickly from the eConcierge.

Schedule

Sent automatically after the reservation is completed or at a time specified by you. Typically within two hours of reservation.

Who receives it

All guests who provided an email address, excluding any groups or rate codes specified by you.

Tracking

The Guestfolio dashboard will tell you how many guests opened the message, how many clicked through to the eConcierge, and which pages they visited.

Special features

Confirmation letters can be customized according to arrival date and booking code, allowing content to be customized for corporate guests, weekenders, package travelers and more.

Insider tips

Emails that feature compelling graphics and local information get higher click-through rates. We also recommend including links to social media channels.

“The confirmation letters add a more professional and interactive approach to what used to be a simple PDF confirmation.”—Gary Collinge, General Manager Georgian Court Vancouver