eConcierge Platform

An interactive guide to your hotel and the local area, the eConcierge platform makes your property stand out even before guests step through the door.  You provide the content, we design the landing page, and guests use it to make the most of their stay.

Guestfolio offers two packages: the single-page eConcierge SOLO, designed for smaller properties in destinations where dining and activity options are limited; and the multi-page eConcierge PLUS, designed for larger properties in destinations where there is a broad selection of restaurants and activities.

Both packages offer dynamic messaging customizable according to the guest’s profile, stay dates, rate code and nature of travel.

eConcierge SOLO

The single-page eConcierge SOLO portal allows inbound guests to quickly locate the information they desire. Use it to promote special upgrade opportunities, services and amenity offers in advance of arrival and to suggest local activities.

Think of it as a dashboard to your guest’s trip, where guests can get to know your hotel and the local area and make special arrangements to enhance their experience.

eConcierge PLUS

The multi-page eConcierge PLUS portal is a detailed guide to your hotel and the local area, combining need-to-know information like check-in times, weather and directions with details about hotel services, local events, dining options and activities. You can also include local stories, maps, photos and insider tips.

Think of it as an interactive travel magazine about your property packed with everything guests need to make the most of their stay. All requests through the eConcierge are added to guest’s virtual itinerary for easy reference.

“By allowing guests to explore the hotel and the city and make special arrangements in advance of their stay, the e-Concierge has resulted in higher guest satisfaction levels. Guests use it to make a variety of pre-stay requests, from foam pillows to champagne to a late check-out.”—Bill Lewis, General Manager, Magnolia Hotel & Spa