Detailed Reporting

The Guestfolio Dashboard

Guestfolio’s easy-to-use dashboard provides a centralized area for hotels to track guest profiles, frequency and demographics, as well as survey results, eNewsletter campaigns and more.

Our graphs and charts present a visual snapshot of guest data, giving you quick access the knowledge and tools necessary to make sound marketing and operational decisions. The dashboard can be accessed in real-time wherever you have an internet connection.

Survey Summary

A daily summary of guest survey responses is sent to you and designated colleagues, ensuring you always have your finger on the pulse of guest feedback. In the event of negative feedback you can act quickly to resolve the issue before it spreads to TripAdvisor or another social media channel.

“The survey alert summarizes the previous day’s survey feedback and allows me to respond quickly to any concerns. It’s helped prevent a few negative comments from becoming online complaints. Since starting to work with Guestfolio, we’ve enjoyed a survey completion rate of 26% and an overall guest satisfaction score of 93.5%.”—Bill Lewis, General Manager, Magnolia Hotel & Spa

Today’s Guests

One of our clients’ favourite features, Today’s Guests is a daily alert sent to you and designated team members each morning. You’ll know instantly who is checking in today, where they’re from, and how often they’ve stayed, plus any requests they’ve made and past survey results.

Monthly Metrics

This monthly report brings your data to life and shows you patterns in booking codes, regions, number of new bookings etc. The report will also show your overall survey approval rating and a recap of all guest comments.