Pre Arrival email

Purpose

To remind guests of their upcoming stay and invite them to contact the hotel if there is anything staff can do to make their stay more enjoyable. Includes a link to the guest’s personalized eConcierge platform to explore the hotel and local area.

Schedule

Sent automatically seven days prior to arrival date or at a time specified by you. City hotels may choose to send later; resorts may choose to send sooner.

Who receives it

All guests who have provided an email address. You may deactivate this message if you prefer not to overwhelm guests with messages prior to arrival.

Tracking

The Guestfolio dashboard will tell you how many guests opened the message, how many clicked through to the eConcierge, and which pages they visited.

Special features

You can include targeted offers customized to the date of stay, such as a suite upsell promotion during a slow time or a Christmas tree in the room during the holiday season.

Insider tips

A message from the manager with specific suggestions will generate the best results. For example: “May I arrange to have fresh flowers, champagne or a plate of seasonal fruit in your room upon arrival?”