Our Company

Our History

As avid travelers, Guestfolio staff often observe a disconnect between the time we click the ‘Book Now’ button and our arrival at our destination, whether it’s a hotel, airline or cruise ship. We believe that true guest engagement starts well before arrival and continues throughout the guest’s stay right through to the next visit.

The Guestfolio team brings a wealth of experience in the travel industry, having worked with companies ranging from tourism associations to leading independent hotels to large chains like Starwood Hotels & Resorts and Fairmont Hotels & Resorts. We are particularly skilled in web content development and design.

Since launching in 2008, Guestfolio has experienced rapid growth. We now service almost 100 clients.

Our Process

At Guestfolio we treat our clients like our clients treat their guests. We help hotels connect with guests, keep them engaged, and build long-term relationships. We adhere to the highest standards of service, content presentation and technology.

Our Vision

Our vision is to be the premier solution for hotels, resorts, airlines and cruise lines for connecting with guests and delivering an elevated level of service. We are committed to continually improving Guestfolio by adding new features and benefits. Our ultimate goal is to free our clients up to focus on generating revenue and exceeding guest expectations.

If you would like to be a part of our vision, we would love to hear from you.

Duane Hepditch,
President
604-932-2510

“Mostly we appreciate the responsiveness of the GuestFolio team. They are always willing to listen to suggestions, to offer unique options that are based on discussion with their clients, and to provide assistance.”—Jeannette M. Clarke, Operations, Lakeview Hotels & Resorts.

“I highly recommend Guestfolio. The service is fantastic and very reliable, as well as extremely efficient. I have nothing but wonderful things to say about Duane and his company!!”—Jaime Dunn, Director of Sales & Marketing, Aava Whistler Hotel

“The team at Guestfolio is very easy to work with, very knowledgeable and accessible.”—Gary Collinge, General Manager Georgian Court Vancouver.